Products: storm® CONTACT:SOCIAL™
Your brand is only as memorable as its social media presence.
When customers discuss your organization on social media, you can’t afford to stay silent.
You need a solution that brings all your social media into a single pane of glass. That can respond to messages, posts, and mentions. That can employ Machine Agents to automate responses. That can record interactions to ensure quality and compliance.
storm® CONTACT:SOCIAL™ brings the power of world-class CX to your social media.
Social media on a single pane of glass
Save the hassle of switching channels. Bring Facebook, Instagram, LINE, Twitter, Viber, WhatsApp, and more onto a single screen. Empower your agents to deliver seamless, omni-channel engagement across your social media with storm CONTACT: SOCIAL.
Messaging and mentions
Respond to every contact. storm CONTACT: SOCIAL will generate interactions for direct messages, post comments, account tags, and when someone posts on your wall. Get a complete picture of your social media presence.
storm CONTACT: SOCIAL works in concert with the entire storm stack. Link with storm FLOW™ to filter and pre-process messages before they’re routed to an agent. With storm VIEW™, you can create real-time data and customizable reports on your social media presence.
Quality and compliance
Ensure high-quality interactions over every social channel. storm CONTACT: SOCIAL integrates with storm RECORDER™ to ensure compliance across your social media presence. storm QM™ lets you create customizable score sheets that adapt to meet your KPIs, making quality management easy.
Automate the everyday. storm CONTACT: SOCIAL works with storm MACHINE AGENT™ to automate responses to simple requests. Use smart chatbots to take the pressure off your agents, whilst maintaining a human touch.
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