Content Guru Whitepaper
Guru Guide: The False Choice
Best-of-Breed versus End-to-End cloud contact center
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Best-of-Breed or End-to-End?
It’s a debate that has raged since the start of the information age: Employ the best tech for each contact center function or sacrifice quality for a solution that works seamlessly? The success of your CX estate, and with it your business, hinges on this decision. But what if there was a third way?
In this whitepaper, you will discover:
The strengths and weaknesses of Best-of-Breed and End-to-End.
The lesser-known third way: End-to-End CCaaS with extensibility.
The golden CX ratio that should guide your contact center strategy.
Why differentiation should be your top CX priority.
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