Rail Delivery Group

Over 95% accuracy for correctly interpreting customer text messages and responding with the best travel information.

More than 50 updates made by the National Rail Enquiries team every day using self-service tools, quickly resolving any issues identified.

Real-time access to current data and making changes from any location through secure portals or phone.

To-the-second accuracy in customer data from Rail Delivery Group services, enabling more accurate business reports.

Senior Service Delivery Manager, Rail Delivery Group

“We first went live with storm® to use its scalability as a buffer to handle the surges of demand caused by disruptions, such as weather events, which had previously overwhelmed our systems. With access to the full capacity of storm, we’re assured that we will always be able to handle even extreme levels of demand.

Due to the modular nature of storm, we’re able to introduce new features as and when required, allowing us to meet our customers’ omni-channel expectations for instant information, however they choose to interact, wherever they are and whenever the time.”

Download the full case study

Fill out a few details and receive a flier detailing how the Rail Delivery Group:

  • Automatically interprets customer messages with 95% accuracy.

  • Makes more that 50 updates per day using self-service tools.

  • Accesses accurate to-the-second customer data to improve CX.