From AI to AX

Agent Experience is in Crisis

Last year, 49% of Customer Experience (CX) leaders saw an increase in agent attrition. AX is linked intimately to CX; if your agents aren’t satisfied, your customers won’t be either. Improving AX, then, should be a priority for your contact center. Finding ways to productively incorporate generative AI, in an outcome-focused way, is one the best ways to do that.

With this whitepaper, you will:

  • Uncover ways of streamlining the agent experience through generative AI.

  • Learn about key strategies for gaining customer insights with generative AI analysis.

  • Discover ways of implementing contact center generative AI in a safe and compliant way.

Fill out a few details and receive the full whitepaper as a PDF.