Analyst Report

2023 Ventana Research Buyers Guide for Contact Center Suites

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Content Guru is proud to be recognized as a 'Value Index Leader' and ‘Exemplary Vendor’ by industry analyst Ventana Research in its 2023 Contact Center Suites Buyers Guide!

Content Guru ranks in the top 5 vendors for 6 out of 9 categories, and is the #1 vendor for manageability, due to the platform’s strong privacy and security capabilities as well as its ease of administration.

Ventana Research is a well-established benchmark research and advisory services firm. Ventana’s methodology evaluates software in seven key categories, weighted to reflect buyers’ needs based on expertise and research. The Buyers Guide is an assessment of how well vendors’ offerings will address organizations' requirements for contact center and agent management software, helping organizations to assess and evaluate software for their business and IT needs.

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