AI & automation:
Content Guru’s cloud customer engagement and experience solution storm® services hundreds of the world’s largest organizations. Providing businesses from a variety of sectors with a comprehensive, user-friendly interface, storm offers an effortless solution to resolving queries and issues.
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In the outsourced contact centre industry this means driving down costs and increasing revenues. It also means improving service standards to forge customer loyalty, future-proof client relationships, and crush the competition.
BPOs attempting to increase profitability without the cutting-edge firepower of intelligent automation and AI will find themselves losing out again and again to competitors.
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