Resources
Keeping you up to date with the latest advances in the industry, product releases, case studies and more
Filter by
Resource Type
Topic
Industry
AI Provides Measurable Cost Savings and Positive Impact on CSAT, Despite Employee Hesitancy
Content Guru and Together have been awarded “Best Use of AI & Automation” at the CCA Global Excellence Awards 2025.
To Achieve AI Success, You Need to Demonstrate Strong AI ROI
To make your AI transformation a success, leaders need to be able to demonstrate strong AI ROI. We’re arguably in Gartner’s ‘trough of disillusionment’. Without measurable AI ROI, it can be challenging to justify AI investments to stakeholders and customers.
The Rebirth of Retail: How Omni-Channel Retail is Transforming the way we Shop
In the era of E-commerce, creating memorable customer experiences is the single most effective way of differentiating your brand
Serco
Serco employees 50,000 people across 35 countries, with a revenue of over $7 billion. It provides business process outsourcing.
Content Guru and Together Win “Best Use of AI & Automation” at 2025 CCA Global Excellence Awards
Content Guru and Together have been awarded “Best Use of AI & Automation” at the CCA Global Excellence Awards 2025.
Three Agentic AI Workflows You Can Implement Right Now
As AI makes its mark on the contact center, a new term has emerged to describe the impact automation is having on Customer Experience (CX); Agentic AI.
AI-Powered Agents Help Humans Help Humans
You might think that the general public, including your customers, is chomping at the bit to have their issues resolved by a shiny, new, fully automated AI contact center. The reality, of course, is not so positive.
Unified AI Experience: The AI Customer Engagement Hub
If you deliver an outstanding experience, you’ll keep your customers coming back for more. Creating outstanding customer engagement should be a strategic priority for your business.
The Future of CX Lies in ‘Human-Centered AI’
People value the human element, even when human outputs may be less consistent, or even of lower quality, than the AI alternative. Authenticity counts.
The Three Thousand Year History of AI Transcription
Today, AI speech recognition and transcription are ubiquitous. The story of how AI speech recognition was finally cracked reveals much about the nature of the AI landscape today, and how we can best adapt to an uncertain future.
Three Transformative CX Predictions for 2025
New year, new CX challenges. 2025 has just begun and it’s already raising questions about the future of Customer Experience, particularly regarding AI applications. In this blog, we discuss our 2025 CX predictions.
Content Guru’s Global AI Vision Takes Center Stage with New Website Launch
Content Guru has today announced the launch of a new global website that recognizes the evolution of its product portfolio, particularly within AI solutions.