Resources

Content Guru has released research findings that demonstrate how agentic AI will support agents and customers with CX in 2026.

Cloud adoption was at the core of NHS England’s digital transformation strategy. Cloud technologies provide unprecedented levels
of flexibility and innovation. They’re independent of physical hardware, so can scale, update, integrate, and transform at the click of
a button.

We live in a world of smart devices. From smart meters to temperature sensors, to digitally-enabled medical devices, we’re surrounded by technology that records the details of our everyday lives, and provides a level of convenience never before possible.

In this whitepaper, we discuss the future of policing in an AI-powered world – how to preserve public trust and deliver efficiencies, with a focus on contact management.

Despite widespread trials, the majority of police forces are holding back on full-scale AI implementation, according to new FOIA findings.

Content Guru has been awarded the accolade of “Vendor of the Year” at the prestigious UK IT Industry Awards 2025.

We LEAD in AI – In 2025, Content Guru brought together hundreds of AI experts in London to set out a bold vision for the future.

As the only cloud communications vendor to have achieved FedRAMP at the High Impact level, Content Guru offers the world’s most secure contact center.

Through AI transcription and summarization, Content Guru provides accessible assistance for Together Money’s customer care teams.

Content Guru deployed generative AI to supercharge Serco’s ‘Restart’ scheme, helping job seekers find work.

Content Guru has been positioned as a Leader in the IDC MarketScape European Contact Center-as-a-Service (CCaaS) Application Software 2025 Vendor Assessment.

Content Guru, a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, has launched a new health & digital social care microsite to spotlight its growing impact across the sector.