Resources

In this whitepaper, we discuss the future of policing in an AI-powered world – how to preserve public trust and deliver efficiencies, with a focus on contact management.

Despite widespread trials, the majority of police forces are holding back on full-scale AI implementation, according to new FOIA findings.

Content Guru has been awarded the accolade of “Vendor of the Year” at the prestigious UK IT Industry Awards 2025.

We LEAD in AI – In 2025, Content Guru brought together hundreds of AI experts in London to set out a bold vision for the future.

As the only cloud communications vendor to have achieved FedRAMP at the High Impact level, Content Guru offers the world’s most secure contact center.

Through AI transcription and summarization, Content Guru provides accessible assistance for Together Money’s customer care teams.

Content Guru deployed generative AI to supercharge Serco’s ‘Restart’ scheme, helping job seekers find work.

Content Guru has been positioned as a Leader in the IDC MarketScape European Contact Center-as-a-Service (CCaaS) Application Software 2025 Vendor Assessment.

Content Guru, a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, has launched a new health & digital social care microsite to spotlight its growing impact across the sector.

Martin Taylor has won The Alumni Award as part of The LDC Top 50 Most Ambitious Business Leaders programme for 2025.

In a digital-first world, citizens expect government services to be as responsive and seamless as their favorite consumer apps. But many agencies still rely on fragmented contact center systems, some cloud, some on-prem, and often stitched together from multiple vendors.

In 2025, Content Guru became the first full-stack CCaaS provider to achieve FedRAMP High authorization, and the world of contact centers was changed forever.