FedRAMP High Five: Celebrating Security, Stability, and CX Innovation

The FedRAMP High Five

1. Maximum Security – FedRAMP assess over 425 different controls, ensuring that the storm^_® platform can protect your most sensitive data, from PII to CUI, against the most acute threats.
2. Built for Mission-Critical – Trusted by law enforcement, emergency services, healthcare, and financial systems, storm is ready when it matters most.
3. Full Stack, Fully Authorized – No security gaps; just a seamless, secure experience across every channel.
4. Always On – 99.999% uptime from CONUS-based data centers ensures your contact center is available, even during contact surges or emergencies.
5. Future-Proof Compliance – From Section 508 accessibility to secure AI, storm is built to evolve with your agency’s needs and regulatory landscape.

Why It Matters

Most agencies have been waiting for a FedRAMP High solution before they moved to the cloud. Now it’s here: ready to support secure, scalable, and accessible citizen engagement.

With storm, agencies get:

• End-to-end FedRAMP High authorized CCaaS,
• Seamless MS Teams and CRM integrations,
• Accessibility compliance (Section 508, ADA, WCAG),
• Secure AI and automation,
• Streamlined ATO and accreditation.

From Legacy to Cloud with Confidence

Despite mandates and modernization initiatives, many government agencies still rely on legacy contact center systems. The caution is understandable, but the risks of falling behind are growing. With Content Guru’s storm^_® platform now FedRAMP High authorized, the path to cloud transformation has never been clearer or more secure.

Here are the main reasons agencies have hesitated to move their citizen experience (CX) to the cloud, and how Content Guru helps overcome each one.

1. Security Concerns

The worry: Sensitive data like Personally Identifiable Information (PII) and Controlled Unclassified Information (CUI) demands the highest level of protection. Many agencies have been waiting for a cloud solution that meets their strict security requirements.

The solution: Content Guru is the only full-stack CCaaS provider with FedRAMP High authorization; the highest standard for cloud security in the U.S. Federal Government. With 425+ security controls, CONUS-based data centers, and robust encryption, storm^_® ensures your data is protected against today’s toughest threats.

2. Complexity of Migration

The worry: Moving from on-premise systems to the cloud can feel overwhelming, especially for agencies with complex workflows and legacy integrations.

The solution: Content Guru’s experienced public sector team guides agencies through every step of the transition. From initial planning to full deployment, we provide hands-on support and tailored solutions, so you’re never navigating change alone.

3. Compliance Challenges

The worry: Accessibility, privacy, and regulatory compliance are non-negotiable, and difficult to manage across multiple platforms.

The solution: storm^_® is built for compliance. It meets Section 508, ADA, and WCAG standards, supports secure AI and automation, and simplifies accreditation with a fully FedRAMP-authorized stack. Agencies can confidently serve all citizens and government employees while meeting every mandate.

4. Budget Constraints

The worry: Modernizing CX can seem costly, especially when budgets are tight and procurement is complex.

The solution: Content Guru offers predictable per-seat pricing, embedded support, and scalable solutions that grow with your needs. Our integrated CRM and CDP capabilities eliminate the need for costly third-party licenses, delivering more value with less overhead.

5. Uncertainty About ROI

The worry: Agencies want to know that cloud transformation will truly improve citizen experience and operational efficiency.

The solution: With storm^_®, agencies secure guaranteed 99.999% uptime, omni-channel engagement, intelligent automation, and real-time insights; all designed to elevate both citizen and employee experience. The result? Faster service, better outcomes, and stronger public trust.