• Deutsch English - UK Nederlands English - USA 日本語
  • Search
    Search
    • Contact Us

    Elevate your CX
    with best-in-class AI

    brain® Power To Assist Your Agents

    Discover the Future of CX AI

    AI Orchestration

    brain® is Content Guru’s AI orchestration layer, delivering a complete set of AI capabilities, including automated agentic workflows, knowledge assistance for human agents, real-time transcription and summarization, and keyword identification. 

    Superhuman CX

    brain powered Agent Assist combines cutting-edge AI with the leading CX Experience of the storm® platform. Machine Agent supports your human agents and supercharges their capabilities.

     

    AI-Powered Knowledge Management 2

    World-Leading Performance

    We deploy the best solutions for you, to ensure the highest level of performance

    The AI market moves fast. Not every AI solution is suited to every use case, nor performs at maximum efficiency in every region. We aggregate technologies from across the market and deploy the solutions that match your need; you get the highest possible performance, wherever you are, whatever your need.

    Lead in CX and AI 3

    The Future of CX – Powered by brain

    brain Power provides agent assist capabilities through AI to enhance customer and agent experience.

    Discover World-Leading AI

    Agentic Workflow Automation
    Executes interactions with third-party systems, such as recommending local services, or making bookings.
    Knowledge Assistance and Next-Best Action
    Dynamically searches your knowledge base, drawing on live context, to surface knowledge materials to the agent.
    Real-time Transcription and Summarization
    Transcribes conversations, tracking conversations to enable AI-driven insights. Summarizes conversations using prompts configurable within brain.
    Keyword Identification and Action Support
    Detects selected keywords, which drive configurable actions. Initiates autonomous agentic AI workflows, designed within brain, based on keyword detection.

    Before, During, and After

    Value-driven AI before, during, and after customer interactions.

    Illustration - brain-AI Before

    Before

    AI works to set up an outstanding interaction – Identifying and verifying customers, routing them intelligently, understanding and recording intent to identify options for self-service.

    Illustration - brain-AI During

    During

    AI operates alongside agents to streamline daily tasks and empower agents to deliver high quality experiences. Agents get real-time agent assistance and script suggestions, guiding the agent towards the next best action. 

    Illustration - brain-AI After

    After

    AI provides efficiencies and insight after an interaction. Post-call work can be automated to reduce Average Handling Time by up to 50%. AI can also draw out critical insights through trend analysis, real-time incident detection, and AI-powered analytics.

    A Decade of AI Leadership

    Illustration - brain-AI After

    2014
    Content Guru trademarks brain®

    With the launch of the brain® brand, Content Guru fires the starting gun on its AI ambitions, beginning work on its world-leading AI orchestration layer. 

    Illustration - Products - brain AI

    2016
    Our first AI solution is rolled out

    Content Guru deploys its first AI-powered solution to a customer, providing accurate, real-time speech-to-text. 

    Illustration - brain-AI Before

    2018
    Our first conversational chatbot is deployed

    Our first conversational chatbot goes live to a customer, streamlining interactions and powering CX efficiency. 

    Illustration - brain-AI During

    2019
    Content Guru hosts the first brain® event

    The Natural History Museum in London sees the debut of Content Guru’s flagship brain® event, a space for AI leaders to discuss the future of a rapidly evolving technology. 

    Illustration - brain-AI Before

    2024
    Real-Time Transcription and Summarization Launched

    Rapidly adopting cutting-edge generative AI technology, Content Guru launches storm RTAS™ to supercharge organizational productivity. 

    Illustration - Our Solutions Scale Rapidly

    2025
    Content Guru hosts brain® 2050

    The brain® event returns with a look into the future, exploring what the next twenty-five years of AI development will look like, and reflecting on twenty-five years of progress. 

    The Future is in Your Hands

    Step into the future with an AI leader.

    We understand your organization and your AI needs. From the largest multi-national corporations, to local government, to retailers, financial organizations, and more, we’ve implemented AI-powered solutions at every scale, and across every sector. Ask a question and a member of our AI team will be in touch to discuss how our solutions can supercharge your Customer Experience.

    Book a Demo

    Put Knowledge First

    Explore our resource library, and discover the ways we support your AI ambitions.

    Browse Resources

    Whitepapers

    Building Digital Independence: Why Data Sovereignty Matters
    News

    Content Guru scores highest ‘Willingness to Recommend’ rating in the 2026 Gartner® Voice of the Customer for CCaaS Report
    News

    CCW Berlin: The ‘Year of AI ROI’
    Whitepapers

    2026 Gartner Voice of the Customer for CCaaS
    News

    Content Guru Appoints Experienced Policing Director to Drive Innovation in Police Public Contact
    Whitepapers

    Beyond the Call: Police Contact Evolved
    News

    Content Guru Appoints New Japanese Country Manager To Drive Next Chapter of AI Growth
    News

    Content Guru Strengthens Global AI Leadership in Conversational AI
    News

    Over Half of CX Leaders Expect More Routine Queries to Be Fully Automated by Agentic AI in 2026
    Whitepapers

    Leading Healthcare Transformation: Why the NHS Needs Bold Cloud Commissioning

    Take the Next Step

    Provide us with a few details, and you’ll receive a flyer exploring brain’s functionality, direct to your email.