Content Guru, Europe’s leading cloud contact centre and customer experience (CX) technology provider, and Sheffield City Council, one of Britain’s three largest Local Authorities, have together been handed the prestigious accolade of ‘Best Public Sector Digital Project’ at the Computing Digital Technology Leaders Awards 2023.
The Digital Technology Leader Awards recognise outstanding digital technology achievements, and showcase teams that have effectively harnessed the capabilities of a solution to deliver efficient and comprehensive results. The annual programme, hosted by Computing, the UK’s longest established IT publication, celebrates the top performers in the UK digital space, from website design and user experience (UX) through to project management. Winners this year were selected on their ability to implement efficient solutions to overcome the challenges of rapidly evolving digital needs and the benefits they provide to the public.
Sheffield City Council and Content Guru were cited as having implemented the ‘Best Public Sector Digital Project’ for their innovative rent collection service, based on Content Guru’s storm® cloud contact centre solution. Since the two organisations began rolling out services together in early 2020, Sheffield has been able to improve its community relations and become a technology leader in the Public Sector space, utilising storm’s automation capabilities, artificial intelligence technology, and ability to create bespoke customer journeys. storm was introduced during the Covid-19 pandemic and immediately prevented loss of service during a time of crisis, before going on to become a catalyst for digital change.
An expert panel of judges, including Computing’s Editor Tom Allen, deemed storm’s implementation at Sheffield "A great project in a complex space." The awards were held at a ceremony in the Leonardo Royal Hotel, London, where teams from all over the UK, and beyond, celebrated the achievements of forward-thinking and innovative projects and individuals.
Martin Taylor, Deputy CEO and Co-Founder of Content Guru, commented:
“This award is further proof of Content Guru’s commitment to providing the most transformative technology for our customers, and the public. Since 2019, our relationship with Sheffield City Council has demonstrated the benefits of effective and efficient solutions which work to improve the citizen and employee experience. storm has enabled Sheffield’s staff to have the ability to work remotely, facilitated more engaged residents with the ability to create bespoke customer journeys, and implemented intelligent automation to allow service agents to focus on the most urgent enquires and vulnerable customers.”
About Content Guru
Content Guru helps organisations achieve outstanding customer experience. Its cloud-based solution, storm®, ensures that customers’ requests and issues are quickly and accurately resolved – simply put, engagement made easy. storm cloud services are used by over 1000 large-enterprise and public-sector organisations in over 50 countries, and trusted for mission-critical applications by major organisations, such as AXA, the NHS, Rakuten Communications and US Federal Government.
For more information, visit: https://www.contentguru.com/ or follow @CGCHIRP on Twitter.