Protecting your business from peaks in demand.
What happens in an emergency, or when a campaign outstrips expectations and there is an unexpected surge in demand to your contact center? Failure to properly respond to customers by giving them the information they seek leads to lost revenues and damage to your brand. storm® SHIELD™ uses intelligent automation to resolve high volumes of multi-channel inquiries without the need for human assistance, handling simple requests and freeing up your resources for higher-value interactions.
Key Features:
Part of the largest solution in Europe, giving customers access to unmatched capacity.
Easy-to-use drag and drop interface enables rapid provisioning and updating of multi-channel response scripts.
In-depth real-time reporting enables you to identify points of failure in their service flow and optimize their response scripts accordingly.
Multi-channel filtering capabilities enable further automation, including speech recognition and keyword recognition for text-based channels.
CRM integration passes any existing customer details through to the inquiry handler for speedy resolution.
