Protecting your healthcare organization from peaks in demand.
COVID-19 has both increased contact volumes and call lengths to healthcare organizations over prolonged periods of time, whilst reducing staff availability through sickness or unexpected carer duties. Healthcare organizations need to scale up to respond quickly to inbound inquiries, or they risk patient harm, or increased Emergency Department (ED) attendance.
storm® SHIELD™ uses intelligent automation to resolve high volumes of multi-channel inquiries without the need for human assistance. SHIELD handles inquiries from all communications devices, allowing patients to access the services they need in a manner that suits them. SHIELD flexes with your service, so that your solution scales only when you need it to, and patients are provided with a consistent experience across all channels.
