Quality control and compliance, converged.
Regulatory compliance and the need for quality control means that you must be able to record and store millions of transactions. storm® RECORDER™ provides a platform for converged recording of every channel of communication that your employees use on a daily basis. Covering fixed line and mobile voice, SMS and on-screen interactions, RECORDER ensures there are no loopholes in your compliance and quality control framework.
Key Features:
Powerful tools for converged management of recordings, and effectively unlimited storage capacity available in the cloud.
On-demand lets you switch recording on and off at will.
Open architecture of storm enables layering-in of recording capability over existing systems.
Real-time and historical reporting shows all data collated across different channels.
