The communications solution of choice for Utilities companies.
Utilities companies are stuck between two, equally costly outcomes – having a large body of agents on stand-by for surge events (such as power outages) or failing to provide adequate customer service when these events occur. They need a way of providing customers with the information they need whilst shielding the call center agents from a high intensity of incoming calls
storm® LOSS™ (Loss Of Supply Service) intelligently recognizes the occurrence and location of a surge and contacts customers automatically by SMS, automated voice call or email to proactively inform them of the situation. Should customers still need to call, storm acknowledges their location and plays them automated messages containing relevant information.
