Personal queue statistics for the Customer Engagement Hub.
In today’s competitive environment, you must maximize your agents’ effectiveness by giving them access to customer experience insights at all times.
DTA: QUEUE™ is a highly-customizable module within the DTA® (Desktop Task Assistant), the intuitive web-based contact center interface in storm®. Through integration with your CRM and other systems, QUEUE provides a complete range of performance and queue information in a centralized and efficient environment. QUEUE enables agents to monitor their own performance and queue metrics, identify areas for improvement and instantly react to immediate concerns.
