SSE SIMS Integration

When your customers experience an outage, you can’t afford to leave them in the dark. You need an effective incident management system that allows you to keep track of customer data and support status. Each customer contact should be personalized and automated to free up agents to handle more complex tasks, whilst delivering experiences with a human touch. storm^_® integrates with SSE’s Supply Incident Management Systems (SIMS), a back-end incident management system. Information on the power outages and the status of support request is presented to agents in DTA^_®, to ensure quick resolutions. This data is also used to power automated Machine Agents, integrating with smart meters to deliver real-time outage data to the contact center, without the need for customer involvement.