The contact center runs on data. Great CX depends on memorable experiences. If you can equip your agents with customer data to support every interaction, you can create personalized experiences that set you apart from the competition. By building a 360-degree view of the customer, you can empower your agents to deliver the best possible CX.
The storm® SAP CRM integration allows data from your SAP CRM to be accessed through storm. This data can also be employed to support routing decisions in IVRs and automated chatbots, ensuring that customers are always directed to the best available outcome. Additionally, storm WFM™ integrates with SAP S4/HANA for intelligent scheduling, allowing for automatic SMS messaging.
