Provide AI-backed diagnosis with the Expert-24 integration.
When a patient’s health is on the line, you can’t afford to waste time. Your patients expect quick, accurate answers, and actionable diagnostic information. Your patients demand instant contact, even at times of peak demand.
storm® integrates with Expert-24, allowing patients to access Expert-24 through a storm interface. Patients are asked questions about their symptoms and offered appropriate diagnostic information. The answers to these questions are presented to agents in the DTA® interface, to ensure that customers aren’t forced to repeat their symptoms each time they get in contact. Customer data can be incorporated into intelligent routing decisions by Machine Agents, to ensure that customers are always directed to the best possible outcome.
