Support your customers during outages with the Electricity North West integration.
When disaster strikes, you need to act quickly to keep the lights on. As a power provider, your MPAS is your greatest asset. When customers get in contact, your agents should be presented immediately with up-to-date MPAS data, to diagnose their problems as quickly as possible. Your CX solution must integrate seamlessly with your MPAS to ensure a lightning-fast response to outages.
storm® integrates with the Electricity North West Network Management System. Data from this system is brought into the storm suite, to be displayed alongside customer contacts in the DTA® interface, and included in custom reports via storm VIEW™. Where the customer reports a fault independently, the agent can open a ticket on their behalf, and record the fault in the system. With proactive messaging through storm SHOUT™, this data can be used to power proactive messaging in the event of outages.
