Provide up-to-date flight information to customers.
Airports are time-sensitive places. Great CX depends on giving your customers access to the information they need, when they need it. When customers get in contact, your agents should be presented immediately with up-to-date flight data, to offer advice and support as quickly as possible. Your CX system should integrate with any existing system of record to ensure that customers always get the information they need.
storm® integrates with the Dublin Airport Flight Information system, to seamlessly access rail industry data. Customer booking details are displayed alongside customer contacts in the DTA® interface. Flight data can also be accessed by automated Machine Agents, to be provided instantly to customers through automated SMS or social media messages.
