Get meaningful CX insights with the Avaya Real-Time Stats integration.
Effective contact center management requires real-time insights. From agent availability to intelligent demand forecasting, delivering great CX depends on understanding your contact center. You need accurate-to-the-second CX insights. These insights should be accessible on a single pane of glass, through customizable reports.
The storm® Avaya Real-Time Stats integration allows storm to access agent availability, estimated wait time, and queue length. This data can be added to custom reports through storm VIEW™. With storm FLOW™, data can also be employed to intelligently route interactions to the optimal outcome and balance load across multiple organizations.
