Content Guru, a leading global provider of enterprise cloud customer experience (CX) and contact center solutions, has received the highest overall ‘Willingness to Recommend’ rating, with 100% of customers that left a review saying they would recommend its storm® CX platform, in the 2025 Gartner® CCaaS Voice of the Customer Report.
The Gartner® Peer Insights™ reviews platform published 2,270 ratings in the 18-month period ending January 2025 and the data shared formed the subsequent Voice of the Customer Report. In addition to highest customer recommendations, Content Guru received the highest rating for product capabilities and sales experience.
Content Guru believes the reviews also demonstrate its strength in delivering large, complex deployments across a diverse range of sectors including public sector, financial services, and utilities.
“We feel the latest Voice of the Customer Report acknowledges our capabilities on customer satisfaction and delivering industry-trusted service,” explained Martin Taylor, Co-Founder and Deputy CEO at Content Guru. “As we continue to innovate and help our customers make demonstrable improvements to their CX, we are proud to receive universally positive feedback. Our approach of working alongside customers from the very start of their projects and supporting them every step of the way ensures they get the most out of storm and can take their CX to the next level.”