Your customers expect seamless interactions and immediate answers, every time they get in contact. To provide this, you need to be able to accurately route customers to the best available outcome. This will boost first-contact resolution and lay the groundwork for deeper automation.
storm® integrates with Nuance, a powerful transcription tool. This tool can be brought into IVRs made in storm FLOW™, allowing the customer to state their needs and be automatically routed to the best available outcome.
