storm® delivers cloud Customer Engagement and Experience through the cloud. storm streamlines customer communications for hundreds of the world’s largest organizations, keeping both agents and customers satisfied. The service is adaptable to differing requirements from all organizations and sectors. From intelligent automation for routing patient calls in a hospital, to secure payments systems for an online retailer, storm keeps customer security and comfort at the core of all decisions and actions.

Solve your contact center challenges

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Content Guru’s cloud customer engagement and experience solution storm® services hundreds of the world’s largest organizations. Providing businesses from a variety of sectors with a comprehensive, user-friendly interface, storm offers an effortless solution to resolving queries and issues without losing the quality of service that customers expect. storm integrates seamlessly with third-party databases, overlaying existing infrastructure with the unlimited capabilities of storm to unify disparate systems and enhance customer experience.

AI-powered intelligent automation

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brain® is Content Guru’s artificial intelligence (AI) toolkit, which can be deployed alongside storm to enhance communications infrastructure by implementing cutting-edge, AI-driven capabilities. brain combines the latest exciting AI technology to provide customers across the globe with a highly intelligent AI-powered solution, tailored to meet their individual requirements and objectives.

Streamlined knowledge management

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storm Customer Knowledge System (CKS) is Content Guru’s CRM application which provides organizations with a streamlined, user-friendly knowledge management, case management and ticketing solution. CKS combines the most useful key features of a CRM and seamlessly integrates into an organization’s whole communications infrastructure, to provide enhanced customer engagement and experiences.

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