2020 HomeAgent
Survey
Content Guru is happy to have partnered with UKCCF on this market survey to examine attitudes towards homeworking in the contact center.
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2020 HomeAgent
The UK’s largest contact center homeworking survey “The 2020 UK HomeAgent Study” reveals that more and more UK contact centers are turning to homeworking as they discover its huge potential financial and productivity benefits. The survey was conducted between November 2019 and the middle of March 2020, prior to the Covid-19 lockdown in the UK.
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