Content Guru can integrate Microsoft Teams with its market-leading CCaaS solution, storm^®. Content Guru has a track-record of adapting to key trends and ground-breaking innovations. One of the first to market with cloud, we were also part of the first wave of flexible API integrations into the portfolio of Salesforce applications. As the fastest growing and most popular CRM in the world, Salesforce has transformed the CRM market in recent years.

Microsoft Teams will have the same seismic impact as Salesforce on the CCaaS industry, shaping customer expectations of contact centers with its powerful and intuitive collaboration tools. Teams expands the scope of customer engagement for organizations – a perfect match for storm’s powerful open standards architecture. With Teams as an integration, organizations can ensure that they have an efficient customer engagement suite for the future.

• Teams users can dial external numbers via PSTN. This is done on a hosted basis through Microsoft Direct Routing, without the need for new hardware.
• Contact center agents can transfer phone calls to back-office Teams users, and vice-versa.