The leading cloud communications provider, Content Guru, has announced that its award-winning cloud contact center offering, storm®, now integrates with Microsoft Teams, the collaborative communications application.
In a world with so many channels of communication, and a global pandemic making remote working essential, today’s professionals, together with their partners and customers, use a host of different tools in order to collaborate. The storm cloud contact center for Teams integration enables users to dial external numbers through Teams; as well as transfer phone calls to back-office subject matter experts who are best placed to advise customers. The process works equally effectively in the opposite direction. This creates one seamless, unified environment for employees to communicate externally and internally, both in the contact center and throughout the wider organization.
The integration is implemented on a hosted basis without the need for new hardware, keeping costs down and speeding deployment up. Content Guru’s storm cloud contact center solution has unmatched integration capabilities, with hundreds of successful integrations to third-party software systems created, including with Microsoft Azure and Dynamics.
Martin Taylor, Deputy CEO and Co-Founder at Content Guru commented: “Content Guru was one of the first to market with cloud, and has been at the forefront of flexible API integrations ever since its inception in 2005. Microsoft Teams is having a seismic impact on customer expectations of contact centers, with its powerful and intuitive collaboration tools. Meeting these heightened expectations is especially important given the ongoing COVID-19 pandemic, which has made the need for efficient Unified Communications (UC) even more apparent. Teams is a perfect match for storm‘s powerful open standards architecture, and together they provide a future-proof solution for any organisation.”