Northgate Public Services (NPS) has worked with the public sector since 1969, providing software and outsourcing services to government agencies, local authorities, housing providers, the police and emergency services, hospitals, transport providers and utilities. NPS’s services are used by a range of government departments and over 400 local authorities, by every police force and in every NHS hospital in the UK, and as by social housing providers both in the UK and internationally. NPS uses Content Guru’s cloud platform storm® as the technology underlying its contact centers, and has been a Systems Integrator partner of Content Guru since 2013, selling storm-based solutions to a wide range of public sector organizations across Britain.

storm’s cloud-based nature meant that NPS could seamlessly transition from their former solution and location, saving them enormous disruption.

The storm team developed a bespoke dashboard for the NPS supervisors, enabling them to view reports, both in real-time and historically.

As the full capabilities of storm are available from any internet-enabled location, users work from outside of their office, or from home without any loss in quality of service.

“When we came to look for a replacement solution to our service desk contact center in Wynyard, our requirements were complex, reflecting the multiple
simultaneous targets we need to meet. We were immediately impressed by storm’s reporting functions and intuitive service builder, which enabled us to hit these targets while connecting and improving our range of services to
an unprecedented degree.
We were so pleased with the advanced functionalities and painless transition that the storm platform offered us that we now use it for three of our own contact centers, as well as in multiple embedded locations across the country. On top of this, it is an integral part of the portfolio of products we offer to the public sector nationwide.
Councils require us to deliver a wide range of cutting-edge technology within a very tight budget and timescale. Thanks to storm’s modular, pay-as you-go approach, we are able to deliver market leading technologies to organizations on a timescale to suit all budgets, while the new service builder helps us to deliver projects at an unrivalled speed.
With each new successful deployment, we find a new use for storm, and as the platform adapts to stay ahead of the market we’re excited to see what the future holds both for the platform and for NPS.”

IT Manager, Northgate Public Services

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