Resources
Case Study: Zorginstituut Nederland
Date: August 9, 2017
How storm® helps Zorginstituut Nederland to deliver enhanced customer service while cutting costs.
Date: August 14, 2017
CMO Martin Taylor, gives us an insight into WebRTC, how it works and what it means for the future of the contact. WebRTC is the key to creating faster, seamless and more personalized customer experiences.
Case Study: UK Power Networks
Date: June 5, 2017
How we provide UK Power Networks with cutting-edge cloud contact center and communications integrationTM services
Case Study: TUI Travel
Date: August 8, 2017
How we helped TUI stay open for business through an office move during its busiest time of the year.
Case Study: Travis Perkins
Date: August 8, 2017
Blog: Time to get personal
Date: August 14, 2017
Insight and personalization will be the hot customer engagement topic in 2016, according to Martin Taylor, Director and cofounder of Content Guru.
Case Study: Thomas Cook Group
Date: August 8, 2017
Case Study: The RAC
Date: August 26, 2017
Date: January 28, 2019
Accenture reported that 80% of us would welcome more personalised offerings from insurance providers, but how willing are we to give insurers our personal data, and where does that willingness stop?
Date: November 27, 2018
Today’s customers are growing increasingly accustomed to accessing the information they want, when they want it, wherever they are. However, the traditional contact center often struggles to meet customer expectations.
Whitepaper: The New WWW
Date: June 19, 2018
Rapid advances in omni-channel and integration technologies are leading towards the next stage in the evolution of customer contact: the Customer Engagement Hub (CEH).
Date: November 1, 2018
2018 is the year for insurance companies to adopt a digital-first mindset. PricewaterhouseCooper’s Insurance Top Issues Annual Report has highlighted the need for insurers to understand the end-to-end customer experience, enhance thei
Blog: storm for Insurance
Date: August 14, 2017
Blog: storm for Housing
Date: August 14, 2017
Whitepaper: storm CKS®
Date: August 3, 2017
CKS converges lightweight CRM, knowledge & case management, and ticketing into a streamlined, centralized information resource. Agents can gain a 360-degree view of a customer alongside communications from within a single interface.
Case Study: Stadsbank Oost Nederland
Date: August 9, 2017
How we help Stadsbank Oost Nederland to improve contact center efficiencies and optimize customer experience.
Case Study: St Albans City and District Council
Date: August 8, 2017
How we help St Albans City and District Council to enhance communications and provide a superior citizen experience.
Case Study: Sodexo
Date: August 8, 2017
How storm® allows Sodexo to improve Quality of Life Services for its customers and colleagues
Case Study: Scottish Power
Date: June 5, 2017
Date: September 21, 2018
Case Study: Rightmove
Date: June 4, 2017
Case Study: Rail Delivery Group
Date: August 8, 2017
How we help Rail Delivery Group deliver first-class customer service and keep its communications on track.
Case Study: Progressive Building Society
Date: August 9, 2017
How we helped Progressive Building Society achieve greater efficiency and improve customer service.
Case Study: Panasonic
Date: March 8, 2018
How we partner with Panasonic to deliver market-leading Cloud PBX, UC and Contact Center services.
Date: August 15, 2017
How will retailers differentiate themselves in 2016 with regards to customer experience: no company can rest on its laurels, especially not the UK’s Big Four supermarkets.
Case Study: Northgate Public Services
Date: August 8, 2017
How we help Northgate Public Services provide public sector organisations nationwide with cutting-edge Cloud Contact Center services.
Case Study: NHS 111 London
Date: March 12, 2018
How storm® helps NHS 111 London provide rapid, cost-efficient and safe Integrated Urgent Care (IUC).
Whitepaper: Natural Language Processing
Date: January 29, 2019
A major difficulty of development of technology was the ability to respond to regional accents and vocal intonation; Natural Language Processing has allowed this to become a reality.
Case Study: Moneypenny
Date: August 8, 2017
Case Study: Legal & General
Date: August 9, 2017
Case Study: KPN
Date: August 8, 2017
How we partner with KPN to deliver market-leading cloud contact center and Communications IntegrationTM solutions.
Case Study: King’s College London
Date: August 8, 2017
How we helped King’s College London to respond to 99% of enquiries throughout the busiest week of the year
Case Study: Jurys Inn
Date: August 8, 2017
How we help Jurys Inn provide a better customer experience, in their contact centre and in their hotels.
Whitepaper: Intelligent Contact Routing Whitepaper
Date: June 5, 2017
10 tips on how your organization can customers reach the right agents and resources using intelligent contact routing.
Date: July 16, 2018
Chatbots are seeing increasing adoption worldwide and the market is set to accelerate to the size of $1.23 billion by 2025. Find out more about the impact of chatbots on the future of customer engagement.
Date: July 17, 2018
Chatbots are seeing increasing adoption worldwide and the market is set to accelerate to the size of $1.23 billion by 2025. Find out more about the impact of chatbots on the future of customer engagement.
Whitepaper: Intelligent Chatbots
Date: January 29, 2019
Chatbots are revolutionising the future of customer engagement in a "here and now" world, making information access simple. Find out more about how chatbots are bringing change to customer service.
Date: November 20, 2018
AI is set to revolutionize the world of customer engagement. IHS Markit predicts that in 2017 there were already over 4 billion consumer devices with AI-powered digital assistants, set to grow to 7 billion by 2020.
Whitepaper: Implementing AI in the Contact Center
Date: June 19, 2018
Artificial Intelligence (AI) is set to revolutionize the world of customer engagement. Discover the 5 key considerations that all organizations must address when implementing AI in the contact center.
Whitepaper: Image Recognition Technology
Date: January 29, 2019
Image Recognition (IR) technology is designed to keep up with the volume of photos taken by consumers each day. Read more to find out how IR can help speed up customer interactions and use multiple channels of communication.
Case Study: HAP Zeeland
Date: August 9, 2017
How we help HAP Zeeland to deliver an outstanding and efficient customer service whilst exceeding fixed industry targets.
Date: December 12, 2018
Supplier communication is a leading differentiator in car rental customer satisfaction. Today, the customer has the power, and the companies that fall behind will be left behind. With the demand for automated contact and self-service
Case Study: G4S
Date: May 5, 2017
Case Study: Fleurop Interflora
Date: August 8, 2017
Date: November 12, 2018
First Contact Resolution (FCR) is the defining metric of 2018. Customer service needs to be precise and low-effort and adhering to these principles helps to attract and retain customers. By giving customers the correct information...
Date: June 19, 2018
First Contact Resolution (FCR) is the defining metric of 2018. Customer service needs to be precise
and low-effort, and adhering to these principles helps to attract and retain customers.
Case Study: EDF Energy
Date: August 7, 2017
How we help EDF Energy to save up to 12,000 days of customer and agent time on tariff enquiries.
Case Study: Down District Council
Date: August 8, 2017
How we help Down District Council meet local needs whilst preparing to share services with other councils.
Blog: Customer Service as a Driver of Growth: Why Satisfaction is Your Organization’s Most Valuable Asset
Date: December 12, 2018
Far from profit margin, sales growth, or average purchase value, high-quality customer service has become the most important business metric. Ensuring that you’re operating an efficient, successful contact center is...
Date: November 30, 2018
High-quality customer service is becoming the most important business metric – and it starts in the contact center.
Date: August 14, 2017
How do we engage customers in the best ways possible without overwhelming or bankrupting our organizations? The Ten New Rules of Customer Engagement.
Whitepaper: Customer Engagement Hub
Date: February 14, 2019
The contact centre is undergoing a radical transformation. New tools such as Artificial Intelligence are currently revolutionising the world of customer engagement. Learn more today.
Whitepaper: Customer Engagement Hub
Date: September 1, 2017
The storm® Customer Engagement Hub is the world's leading cloud contact centre solution, providing services to some of the world's largest organisations, including the NHS, G4S, and Serco.
Case Study: Content Guru Office Move
Date: August 8, 2017
How Content Guru utilized its own storm® technology to seamlessly transition between offices and maintain critical communications.
Case Study: Chubb
Date: August 8, 2017
Content Guru and KPN have signed a storm® deal with Chubb Fire and Security to deliver multi-channel cloud contact centre services to power multiple sites across the Netherlands.
Case Study: Callcredit
Date: August 9, 2017
Case Study: BBC Children in Need
Date: August 8, 2017
Case Study: Auto Trader
Date: August 8, 2017
How we help Auto Trader show car dealers their return on investment and drive increased sales.
Date: August 14, 2017
Delivering real-time communications across all customer touch points is key for organizations to engage with modern customers.
Date: September 19, 2018
Data has become one of the most important assets in global business over the past years, with the Economist considering it a more important resource than oil.
Case Study: Abercrombie & Fitch
Date: August 9, 2017
One of the world’s most exciting brands, Abercrombie & Fitch, has chosen Content Guru’s intelligent routing to support its unique recruitment programme.
Whitepaper: storm® for Utilities
Date: January 11, 2019
Whitepaper: storm® for Health Insurance
Date: August 22, 2018
Date: August 14, 2017