Magic Quadrant for Contact Center as a Service, Western Europe

Gartner’s 2019 Magic Quadrant for Contact Center as a Service in Western Europe is the culmination of rigorous research into the CCaaS market, and leverages detailed analysis to identify the Leaders, Visionaries, Challengers and Niche players in the field.

Content Guru are delighted to have been positioned in the Leaders’ quadrant, highest for ability to execute overall, in leading industry analyst firm Gartner’s 2019 Magic Quadrant for CCaaS.

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“Gartner Magic Quadrants are an incredibly valuable source of information, which we use within our own organization to assess best-in-class solutions providers. We’re delighted to appear again in this year’s report and pleased that our continued progress has been recognized by our position in the Leader quadrant.”

“Contact Centers are going through a massive transformation as they become part of a more sophisticated Customer Experience (CX) and Engagement environment. Enterprises of all sizes and even governments are embracing this change and we expect up to 90% of the market will move to cloud-based CX as part of this process.”

“We were very fortunate to be able to move into cloud with some very forward-thinking customers over a decade ago and they helped create the foundations for the success we are experiencing today.”

Sean Taylor, CEO, Content Guru

“Very functional one stop shop for omni-channel customer engagement.”

IT Director in the Finance Industry

“A flexible, scalable omni-channel full cloud solution with easy integration possibilities.”

Functional Manager Telephony in the Energy and Utilities Industry

“Best cloud-based contact center solution out of 30+ researched providers”

Executive officer, Division manager for in the Communications Industry

Gartner, Magic Quadrant for Contact Center as a Service, Western Europe, Simon Harrison, Steve Blood, Drew Kraus, 15 October 2019.

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