2021 Gartner® Magic Quadrant™ for Contact Center as a Service

Content Guru is an Omni-channel Cloud Contact Center Solutions provider that helps organizations provide the best customer engagement and experience.

Gartner, Inc. delivers actionable, objective insight to executives and their teams.

The Gartner® 2021 Magic QuadrantTM for Contact Center as a Service leverages detailed research into the market, along with expert analysts, to identify the Leaders, Visionaries, Challengers and Niche players in the field. This is the second year in which CCaaS has been measured on a global quadrant. Content Guru believes that this reflects the growing maturity of the market.

As a truly global provider, with offices across three continents, Content Guru are delighted to once again have been positioned as a Challenger in the Gartner® 2021 Magic QuadrantTM for CCaaS.

Want to Find Out More?

Gartner® 2021 Critical Capabilities for CCaaS

Read more Gartner reports with the Critical Capabilities which looks into what makes a good CCaaS solution.


Cloud Contact Center Solutions

Learn more about the benefits of switching to the cloud and why your legacy equipment could be doing more harm than good?


Microsoft Teams Contact Center

An omni-channel, customer-facing, cloud-based communications solution should integrate with the organization’s internal-facing technology, such as Microsoft Teams, in order to be fully effective.


Or Get in Touch With Our CCaaS Experts

We can help you enhance the customer journey and fulfil customer expectations in your call center. Our omni channel solutions integrate with your existing infrastructure and software and also provide you access to robust real-time reporting to build in improvements. Request a demo today and drive long-term growth.

Gartner®, Magic Quadrant for Contact Centre as a Service, Steve Blood, Drew Kraus, Pri Rathnayake, 9 August 2021.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Content Guru Ltd. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Gartner and Magic Quadrant are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.