2021 Gartner® Magic Quadrant for Contact Center as a Service

Content Guru is an Omni-channel Cloud Contact Center Solutions provider that helps organizations provide the best customer engagement and experience.

Gartner, Inc. delivers actionable, objective insight to executives and their teams.

The Gartner® 2021 Magic QuadrantTM for Contact Center as a Service leverages detailed research into the market, along with expert analysts, to identify the Leaders, Visionaries, Challengers and Niche players in the field. This is the second year in which CCaaS has been measured on a global quadrant. Content Guru believes that this reflects the growing maturity of the market.

As a truly global provider, with offices across three continents, Content Guru are delighted to once again have been positioned as a Challenger in the Gartner® 2021 Magic QuadrantTM for CCaaS.

Want to Find Out More?

Gartner® 2021 Critical Capabilities for CCaaS

Read more Gartner reports with the Critical Capabilities which looks into what makes a good CCaaS solution.

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Cloud Contact Center Solutions

Learn more about the benefits of switching to the cloud and why your legacy equipment could be doing more harm than good?

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Microsoft Teams Contact Center

An omni-channel, customer-facing, cloud-based communications solution should integrate with the organization’s internal-facing technology, such as Microsoft Teams, in order to be fully effective.

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Or Get in Touch With Our CCaaS Experts

We can help you enhance the customer journey and fulfil customer expectations in your call center. Our omni channel solutions integrate with your existing infrastructure and software and also provide you access to robust real-time reporting to build in improvements. Request a demo today and drive long-term growth.

Gartner®, Magic Quadrant for Contact Centre as a Service, Steve Blood, Drew Kraus, Pri Rathnayake, 9 August 2021.

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