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The Artificial Intelligence (AI) revolution is already underway – with profound implications for the world of customer engagement. By 2020, IHS Markit predicts that there will be 7 billion consumer devices with AI-powered digital assistants – and Gartner forecasts that 85% of customer interactions will be managed without a human.
AI is driving the next stage of evolution in customer engagement.
AI will transform every aspect of how organisations engage with customers, colleagues and information systems, whether by enhancing traditional contact centre interactions with rich context and intelligent triaging, or by fully automating routine processes while creating the impression of an organic engagement.
Join Content Guru for an afternoon of exploration into the fascinating world of AI and its impact on communications. World-leading speakers, including Jim Al-Khalili (The Joy of AI, BBC4), will set out the roadmap for organisations wishing to embrace the AI Revolution, while presenting a bold, positive vision for the future of customer engagement.
Join us for an afternoon of insight into the latest technological innovation, which is set to revolutionise the world. Challenge what you know about AI and discover how this can be leveraged to transform your business.
Please note that places are limited, so they will be allocated on a first come first save basis.