True cloud communications solution for emergency services
Reduction in inbound calls through intelligent routing and self-service.
Single deployment of CX seats in the world
The best available outcome, every time
Connect customers to solutions. storm® links customers to the best available outcome, either a human or machine agent, every time. Customize groups and queues to link customers to agents based on agent skill set, personality, or any other metric, with the world’s leading virtual contact center.
Content Guru works to improve your bottom line by driving down costs. Content Guru’s professional services ecosystem helps you eliminate high staff turnover, poor customer experience, and ineffective asset use for more profitable CX.
Delight every customer, even when demand surges. storm’s endless scalability lets you answer any volume of contacts. Intelligent routing speeds up contact handling. Automation allows for self-service even when all agents are busy. With 99.999% reliability, you’ll be there for your customers
Build on your experience. Route priority customers into a separate queue based on your records. Reduce handling times by giving agents instant access to all the data they need, on a single pane of glass. With hundreds of off-the-shelf integrations and limitless custom integrations, storm works to enhance, not replace, your existing systems.