The power of your existing systems, brought into one single stack.
You’re looking for a new customer experience (CX) solution. But you have already made significant technology investments. How can you make steps to transform your CX, while ensuring a strong return on your investment for your current technology?
You need a powerful CX solution that allows you to make the most of your existing technology stack.
In the age of distributed working, aligning front and back office is essential. Today’s professionals, together with their partners and customers, use a host of different tools in order to collaborate.
Any business unable to accommodate a customer’s preferred channels of contact will lose out to its competition. An omni-channel, customer-facing, cloud-based communications solution should integrate with the organization’s internal-facing technology, such as Microsoft Teams, in order to link customers to the back office experts who can solve their problems.
Additionally, any Microsoft Teams integration should provide comprehensive call and screen recording through Teams, to close the loopholes in your compliance and quality control framework.
Bring your existing systems into your CX solution.
A single-stack CX solution with great integration capabilities enables you to continue to use the full power of your technology investments.
You should be able to integrate with:
Systems of record
Third-party systems such as ERP software
Channels, such as WhatsApp and Instagram
Does your organization hold vast amounts of data on every customer? Is meaningfully viewing this data impossible, due to the data being held in silos?
Choose a CX system with the ability to link to any third-party system, database, or remote store of information. Deep integrations mean you can view all data on one customer within a single pane of glass, transforming how you use your data.
Content Guru’s world-leading CX solution, storm, offers thousands of bespoke and off-the-shelf integrations. storm is a single stack solution, and brings your existing technology into storm, to create one powerful CX estate.
storm’s data aggregation layer, CKS, brings together data from multiple sources to create a rich data fabric. This provides your agents with a 360-degree view of your customers.
Content Guru’s storm Exchange makes building custom integrations accessible for all, allowing your organization to buy and sell integrations from other storm users. Browse the storm marketplace and discover off-the-shelf integrations right for your business.
Learn more about Content Guru’s powerful data aggregation layer, storm CKS.
Integrate the powerful storm platform into your existing technology estate.
Discover the Desktop Task Assistant (DTA) – a unified, browser-based interface for your agents to work efficiently from anywhere.