Peer Recognition Report

2024 Gartner® Voice of the Customer for CCaaS

Download the full report

Content Guru is an Omni-channel Cloud Contact Center Solutions provider that helps organizations provide the best customer engagement and experience.

Gartner, Inc. delivers actionable, objective insight to executives and their teams.

The “Voice of the Customer” is a document that synthesizes Gartner Peer Insights’ reviews into insights for IT decision-makers.

In the contact center as a service market, Gartner Peer Insights has published 1,444 reviews and ratings in the 18-month period ending 30 November 2023. Content Guru received the highest overall rating (4.8/5) and one of the highest 'Willingness to Recommend' (95%) based on 54 reviews as of November 2023. Content Guru also placed in the upper-right ‘Customers’ Choice’ Quadrant, for Midsize Enterprises and across EMEA.

Fill out a few details and receive the full report.

Gartner, Voice of the Customer for Contact Center as a Service, Peer Contributors, 30 January 2024

GARTNER is a registered trademark and service mark, and PEER INSIGHTS is a trademark and service mark, of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Content Guru.