Consumer Duty Made Easy: The Complete Guide to Consumer Support in Finance
2023 is upon us and change is coming to the world of financial regulation. As economic and geopolitical uncertainty continues, and price inflation mounts, the pressure is on financial institutions to better support their customers.
Understanding FCA Consumer Duty
In July 2022, the Financial Conduct Authority (FCA) released its Finalized Guidance for Firms on Consumer Duty. This whitepaper aims to address some of the questions that surround Consumer Duty, with a particular focus on implementing effective Consumer Support. It will go into depth on the role of the new Consumer Duty Champion, discuss the new responsibilities of firms, and the technological solutions that will make responding to Consumer Duty easy.
In this whitepaper, you will discover:
The role of the Consumer Duty Champion.
What Consumer Duty means for your organization.
The omni-channel technologies that make meeting Consumer Duty easy.
Fill out a few details and receive the full whitepaper as a PDF.