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2025 Gartner Voice of the Customer for CCaaS
Content Guru has received the highest overall ‘Willingness to Recommend’ rating, with 100% of customers that left a review saying they would recommend its storm® CX platform, in the 2025 Gartner® CCaaS Voice of the Customer Report.
Content Guru scores 100% ‘Willingness to Recommend’ rating in the 2025 Gartner® CCaaS Voice of the Customer Report
Content Guru has received the highest overall ‘Willingness to Recommend’ rating, with 100% of customers that left a review saying they would recommend its storm® CX platform, in the 2025 Gartner® CCaaS Voice of the Customer Report.
AI Provides Measurable Cost Savings and Positive Impact on CSAT, Despite Employee Hesitancy
Content Guru and Together have been awarded “Best Use of AI & Automation” at the CCA Global Excellence Awards 2025.
To Achieve AI Success, You Need to Demonstrate Strong AI ROI
To make your AI transformation a success, leaders need to be able to demonstrate strong AI ROI. We’re arguably in Gartner’s ‘trough of disillusionment’. Without measurable AI ROI, it can be challenging to justify AI investments to stakeholders and customers.
The Rebirth of Retail: How Omni-Channel Retail is Transforming the way we Shop
In the era of E-commerce, creating memorable customer experiences is the single most effective way of differentiating your brand
Serco
Serco employees 50,000 people across 35 countries, with a revenue of over $7 billion. It provides business process outsourcing.
Content Guru and Together Win “Best Use of AI & Automation” at 2025 CCA Global Excellence Awards
Content Guru and Together have been awarded “Best Use of AI & Automation” at the CCA Global Excellence Awards 2025.
Three Agentic AI Workflows You Can Implement Right Now
As AI makes its mark on the contact center, a new term has emerged to describe the impact automation is having on Customer Experience (CX); Agentic AI.
AI-Powered Agents Help Humans Help Humans
You might think that the general public, including your customers, is chomping at the bit to have their issues resolved by a shiny, new, fully automated AI contact center. The reality, of course, is not so positive.
Unified AI Experience: The AI Customer Engagement Hub
If you deliver an outstanding experience, you’ll keep your customers coming back for more. Creating outstanding customer engagement should be a strategic priority for your business.
The Future of CX Lies in ‘Human-Centered AI’
People value the human element, even when human outputs may be less consistent, or even of lower quality, than the AI alternative. Authenticity counts.
The Three Thousand Year History of AI Transcription
Today, AI speech recognition and transcription are ubiquitous. The story of how AI speech recognition was finally cracked reveals much about the nature of the AI landscape today, and how we can best adapt to an uncertain future.