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Content Guru and Together Win “Best Use of AI & Automation” at 2025 CCA Global Excellence Awards
Content Guru and Together have been awarded “Best Use of AI & Automation” at the CCA Global Excellence Awards 2025.
Three Agentic AI Workflows You Can Implement Right Now
As AI makes its mark on the contact center, a new term has emerged to describe the impact automation is having on Customer Experience (CX); Agentic AI.
AI-Powered Agents Help Humans Help Humans
You might think that the general public, including your customers, is chomping at the bit to have their issues resolved by a shiny, new, fully automated AI contact center. The reality, of course, is not so positive.
Unified AI Experience: The AI Customer Engagement Hub
If you deliver an outstanding experience, you’ll keep your customers coming back for more. Creating outstanding customer engagement should be a strategic priority for your business.
The Future of CX Lies in ‘Human-Centered AI’
People value the human element, even when human outputs may be less consistent, or even of lower quality, than the AI alternative. Authenticity counts.
The Three Thousand Year History of AI Transcription
Today, AI speech recognition and transcription are ubiquitous. The story of how AI speech recognition was finally cracked reveals much about the nature of the AI landscape today, and how we can best adapt to an uncertain future.
Three Transformative CX Predictions for 2025
New year, new CX challenges. 2025 has just begun and it’s already raising questions about the future of Customer Experience, particularly regarding AI applications. In this blog, we discuss our 2025 CX predictions.
Content Guru’s Global AI Vision Takes Center Stage with New Website Launch
Content Guru has today announced the launch of a new global website that recognizes the evolution of its product portfolio, particularly within AI solutions.
2024 ISG Research Contact Center Advanced Buyers Guide
With the highest score in Manageability, Content Guru is delighted to have once again been named an ‘Exemplary Vendor’ in the 2024 ISG Research Buyers Guide.
The Future of Policing: Ten Transformation Tips for Executive Leaders
We asked a selection of senior business leaders, current and former chief constables, program professionals, academics, and other experts to give us their advice on navigating the challenging digital transformation road ahead.
Two-Thirds of CX Professionals Already Harnessing AI, More to Join in 2025 Despite Predicted Hesitancy
Content Guru has released research findings that reveal the widespread adoption of AI and AI knowledge in the customer experience landscape.
Agentic AI is All the Rage: Does it Live Up to the Hype?
We all know AI; it’s the adjective ‘Agentic’ that interests us. What does ‘Agentic’ mean? Has the future arrived and taken all of us by surprise?