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2026 Gartner Voice of the Customer for CCaaS
Content Guru has received the highest overall ‘Willingness to Recommend’ rating, with 100% of customers that left a review saying they would recommend its storm® CX platform, in the 2025 Gartner® CCaaS Voice of the Customer Report.
Content Guru Appoints Experienced Policing Director to Drive Innovation in Police Public Contact
Content Guru has announced the appointment of Andy Day as its first Director of Policing, responsible for coordinating and driving the business’s expansion in the Police sector.
Do Metrics Still Matter? The State of CX Analytics in 2026
Legacy metrics are fading. Discover how AI CX analytics are reshaping customer experience strategy in 2026, and what it means for your business.
In the Era of AI Analytics, Do CX Metrics Still Matter?
Customer Experience is all about data; the data amassed from an individual’s interactions with an organization, across every touch point.
Beyond the Call: Police Contact Evolved
Explore how technology, leadership, and cultural change are transforming police public contact, and what the future of efficient, high-quality policing looks like.
Content Guru Appoints New Japanese Country Manager To Drive Next Chapter of AI Growth
Content Guru has announced Masakatsu Yoneda as its Japan Country Manager.
Content Guru Strengthens Global AI Leadership in Conversational AI
Content Guru has become an Innovator Partner of the CDI Foundation, a non-profit organisation that represents the Conversational AI community.
Over Half of CX Leaders Expect More Routine Queries to Be Fully Automated by Agentic AI in 2026
Content Guru has released research findings that demonstrate how agentic AI will support agents and customers with CX in 2026.
Leading Healthcare Transformation: Why the NHS Needs Bold Cloud Commissioning
Cloud adoption was at the core of NHS England’s digital transformation strategy. Cloud technologies provide unprecedented levels
of flexibility and innovation. They’re independent of physical hardware, so can scale, update, integrate, and transform at the click of
a button.
The Boundaries of Data are Expanding – That’s a Challenge for CX
We live in a world of smart devices. From smart meters to temperature sensors, to digitally-enabled medical devices, we’re surrounded by technology that records the details of our everyday lives, and provides a level of convenience never before possible.
Policing in the Age of AI: Balancing Innovation and Public Trust
In this whitepaper, we discuss the future of policing in an AI-powered world – how to preserve public trust and deliver efficiencies, with a focus on contact management.
UK Police Forces Risk Missing AI Opportunities as Majority Yet to Fully Implement Tools
Despite widespread trials, the majority of police forces are holding back on full-scale AI implementation, according to new FOIA findings.