storm® INTEGRATE™ ServiceNow
CX Case Management with ServiceNow
Fully integrated case management and ticketing.
ServiceNow CRM Integration
storm INTEGRATE: ServiceNow enables effective case management through a single pane of glass, giving agents instant access to information from ServiceNow alongside their contact center tools.
Seamless Case Management
Your contact center uses a number of different systems. Your agents need access to siloed information in a single interface.storm INTEGRATE: ServiceNow enables seamless case management in the contact center, enabling them to provide a seamless customer service experience.
Unify Communications & Data
Removing data siloes is the key to delivering great customer service. Feed in information from ServiceNow to your contact center, for a 360-degree view of the customer.
Boost Productivity
Use intelligent automation to eliminate manual tasks. ServiceNow case information is automatically screen-popped to the agent upon customer contact. New cases are automatically created as required. This gives agents more time to engage in complex, valuable tasks.
Omni-Channel Case Management
Gather data across all channels. Get up-to-date ServiceNow information from every channel for complete reliability.
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