storm® CONTACT™
The Leading High-Volume CX Solution for Enterprises
Discover storm CONTACT and make Customer Experience your competitive advantage.
Customer Expectations Are Changing
storm CONTACT is Content Guru’s cloud-based, omni-channel Customer Experience solution. storm CONTACT brings together every kind of communication into a single queue for resolution by human or AI agents.
Face the Future of Omni-Channel Experience
Smart devices and social media have transformed the way your customers communicate. Customers now demand instant contact, over any channel, at any time.
Your business needs a solution that brings together all channels in a single platform. storm CONTACT allows you to meet these needs and deliver a world-class omni-channel customer experience.
Omni-Channel Routing
Connect customers to solutions. storm CONTACT links customers to the best available outcome, either a human or machine agent, every time.
storm CONTACT matches omni-channel enquiries to the best available human or machine agent based on customisable logic and metrics, such as personality and skill set.
Level-Up to the Cloud
Let your agents work flexibly. A cloud-based, omni-channel contact center solution can be accessed anywhere, on any device.
storm CONTACT can be accessed from anywhere, whether that’s remotely, or within your contact center.
Unrivalled Scalability
storm CONTACT is highly scalable, letting you answer any number of contacts, even when demand surges.
Intelligent routing speeds up contact handling. Combined with AI-powered automation, storm CONTACT enables outstanding CX, even at peak times. Dynamic prioritisation according to longest waiting time, queue priority, and entrant priority helps you react flexibly to demand surges.
The Highest Reliability
Hosted on the storm platform, storm CONTACT offers 99.999% availability. That means you’ll always be available to your customers, whenever they choose to contact you.
With no downtime required for service updates, you’ll remain at the technological cutting edge, whilst meeting and surpassing your SLAs. We’re the only cloud CX provider trusted by emergency services to deliver mission-critical communications; your CX is in safe hands.
Comprehensive Integrations
Thanks to our comprehensive integrations library, storm CONTACT integrates with any third-party solutions, to support routing decisions with customer data.
Completion codes can be uploaded automatically to your systems of record, letting you trigger follow-up actions, and gain complete contact center transparency.
Want to Learn More?
Provide us with a few details, and you’ll receive a flyer exploring storm CONTACT’s functionality, direct to your email.