Build a 360-degree picture of the customer journey with the Zendesk integration.
To create delightful CX, you need a 360-degree picture of the customer journey. You need to be able to track customer tickets and leverage the data contained within to create personalized interactions. You need to provide agents with all the necessary data to ensure reliable first-contact resolution.
The storm® Zendesk integration allows you to access Zendesk tickets in storm. Customer details can be integrated into IVRs, to ensure a personalized greeting every time a customer gets in touch. Agents can see Zendesk tickets through the DTA® interface, presented alongside each customer contact.
