Include Viber in your omni-channel customer contact center.
Your customers expect instant contact, through the channels they prefer. In the digital age, social media has become the default channel for millions of customers. You need to be accessible to your customers through social media, whether through human agents or automated chatbots.
The storm® Viber integration allows text and multimedia messages to be sent and received via the DTA® interface. Customers can use Viber to talk to both human and Machine Agents.
storm makes social media engagement easy.
