Make the most of your Verint WFM.
Customer experience begins with agents, and agents need guidance to thrive. As the agent attrition crisis advances, supporting your agents is essential to boosting retention. In this, an effective Workforce Management solution is essential. Your WFM solution should integrate seamlessly with your contact center, to provide intelligent scheduling and built-in quality management.
Content Guru is an official Verint partner. storm® integrates with Verint WFM, automatically synching historical and real-time data. Monitor agent performance with agent scorecards, to ensure that every customer interaction is of the highest possible quality.
