Paint a 360-degree picture of the customer journey with the Verint EDM Integration.
The contact center runs on data. You need real-time insights into your CX. If you can equip supervisors and managers with in-depth insight into agent performance and customer needs, you can elevate your CX. By building a 360-degree view of your contact center, you can set yourself apart from the competition.
storm® integrates with Verint Engagement Data Management. Historical data from Verint Engagement Data Management can be brought into storm VIEW™, to be incorporated into in-depth custom reports. This data can be used to power intelligent forecasting and automated scheduling through storm WFM™. Make the most of your data with storm. Customer data can be displayed alongside contacts in the DTA® interface.
