Create a truly omni-channel experience with integration into Twitter.
Your customers expect instant contact, through the channels they prefer. In the digital age, social media has become the default channel for millions of customers. You need to be accessible to your customers through social media, whether through human agents or automated chatbots.
The storm® Twitter integration lets you send and receive public tweets and direct messages—both text and multimedia—via Twitter. These messages are routed into the DTA® interface for resolution by users or automated Machine Agents. With storm FLOW™ you can prioritize Twitter users with large followings, ensuring that the most potentially impactful tweets are routed to specific agents for a quick resolution.
storm makes social media engagement easy.
