A pixel-perfect screen recording solution.
Organizations that are unable to monitor agent activity or productivity will likely end up with low quality, inefficient customer service and unengaged agents, and may face regulatory fines due to lack of quality assurance and monitoring. storm® SCREEN RECORDING™ is the advanced screen recording component of the storm solution. It enables organizations to record and monitor their agents’ screen activity in real time, providing key insights and vital actionable data.
Key Features:
Pixel-perfect screen recording functionality, all integrated within storm.
Supports real-time monitoring of screen activity.
Helps organizations achieve regulatory compliance.
Identifies best practice and training requirements.
Optimizes script efficiency.
Enhances customer experience.
Mitigates risk and reduces uncertainty.
Records multi-head monitors independently.
Easy and rapid deployment.
