Fully integrated quality management resources.
Organizations must be able to provide high quality services at all times to and remain ahead of the curve. To do this, organizations need to understand how they are performing and how the quality of their services can be improved.
storm® QM™ (Quality Management) is a fully integrated quality management and reporting solution for contact centers and similar environments. With storm QM, contact center managers are able to monitor staff interactions and track agent performance over time, measured against Key Performance Indicators (KPIs) and business goals. It provides everything that a contact center needs to meet quality objectives and to establish best practice policies for call handling.
