A cutting edge system for compliant and convenient payments.
In the digital era, customers are more concerned than ever about data security when interacting with organizations, and concerns may deter them from paying over the phone. storm® PADLOCK™ helps you achieve PCI-compliance by ensuring that your agents will never ‘need to know’ a customer’s payment details.
Key Features:
When the customer is prompted to enter sensitive information, the call is automatically diverted to a payment processing environment, removing any risk involved with agents processing payments.
Integration to billing and accounting systems means phone payment processes can be as efficient as web payment processes.
CRM integration for automation of reminder processes via email & SMS; escalation pathway ensures debtors are chased up.
Converged reporting across phone and online payments enables you to keep track of all payments going into your system.
