Enable seamless collaboration between your contact center and back-office.
Unify your front and back office. When your customers need solutions to complex problems, linking them to back-office experts is the quickest way to provide a resolution. Your agents should be able to seamlessly connect customers to back-office subject matter experts at a click. These interactions should meet the same high standards as the rest of your CX ecosystem, through compliance recording and real-time reports.
storm® INTEGRATE™: Microsoft Teams is a certified solution for front-office to back-office collaboration via Microsoft Teams. Agents are able to join Microsoft Teams conferences from within the DTA® interface, with live status availability across both storm and Microsoft Teams. storm integration offers a unified communication solution, with integrations that provide both call and screen recording, and historic and real-time reporting.
